Contact support

DealDog is operated by Snowball Industries LLC for users in the United States and support is provided in English (U.S.). Email support@dealdogapp.com. Include the email address associated with your DealDog account, a short description of what happened, the screen or feature involved, and any exact error message. You can also include your iPhone model and iOS version when the issue appears device-specific.

Please leave out passwords and sensitive credentials. Screenshots are helpful only after you check that they do not expose private messages, codes, or unrelated personal information.

Login and email confirmation

• Confirm that you are using the same email address used to create the account.
• Check spelling, capitalization, and accidental spaces in the email field.
• If DealDog says confirmation is required, check the inbox and spam folder for the latest Supabase confirmation email.
• Use “Resend confirmation email” on the sign-in screen if the original message expired. The app applies a short cooldown between requests.
• If the app reports a rate limit, wait a few minutes and use the most recent email already received.

If you still cannot sign in, contact support with the account email and the exact message shown. Do not include your password.

Password reset

From the DealDog sign-in screen, choose “Forgot password?” and enter your account email. Open the newest recovery email, follow its secure link to dealdogapp.com/auth/recovery, and choose a new password in the browser recovery flow. If you requested more than one email, use only the newest link.

Do not copy recovery tokens into DealDog or send them to support. An expired or already-used link cannot reset a password; request a new recovery email from the sign-in screen.

Signed-in password accounts can also open Profile, Settings, Change password. Accounts managed by an external sign-in provider may need to change the password with that provider.

Notification troubleshooting

• Open iOS Settings, Notifications, DealDog and confirm notifications are allowed.
• In DealDog, open Profile, Settings, Notifications to review the current system permission.
• Open DealDog with a network connection so the device can refresh its push registration.
• The optional daily check-in reminder is local to your device and is not a price-watch or matching-deal service.

Saved deals

A saved deal is missing

Confirm that you are signed into the same account, then refresh the Saved screen. A deal can also disappear from active feeds when it expires or fails a current availability check.

A deal opens the wrong page

Use the in-app deal-report option when available and include the deal title, retailer, and what the destination showed. Prices, stock, eligibility, and retailer pages can change after DealDog records a listing.

Account deletion

Delete an account at Profile → Settings → Data & account → Delete Account. Type DELETE, then complete the verification required by the account’s password, Google, or Apple sign-in method. Read Account deletion for the workflow and scope. If the control is unavailable or a deletion attempt does not complete, email privacy@dealdogapp.com.

Policies

Review the Privacy Policy for data handling, the Terms of Use for deal accuracy and service limitations, and the Affiliate Disclosure for how DealDog may earn compensation from some links.